Refunds and cancellation

Cancelling

• Cancel from your account settings at any time. It takes effect at the end of the period you have already paid for — you keep the service until then.
• There is no cancellation fee and no notice period.
• If you would rather we did it, email us and we will. We will not require a phone call.

Refunds

• Monthly plans: the period you are in is not refunded, because you had the service for it. Cancel before the next renewal and you are not charged again.
• Annual plans: if you cancel in the first 30 days we refund the unused part. After that the term runs to its end.
• If we billed you in error, or the service was materially unavailable for a sustained period, we refund it. Tell us and we will look at it properly rather than pointing at a clause.
• Overage charges are for conversations that already happened and are not refundable.

Statutory rights

Consumer-protection law where you live may give you cancellation or refund rights beyond these. Nothing here limits them.

After you cancel

Export your data before the period ends — the platform lets you take conversations, customers and content with you. After a reasonable window we delete what is left.